Privacy Policy

Last Updated: April 5, 2026

Welcome to Wan 27 ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at aiwan27.com and use our AI video and image generation services.

1. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: When you purchase a subscription or credits, we collect payment details through our secure third-party payment processors. We do not store your full credit card number.
• Content You Upload: Images, videos, and text prompts you submit for AI generation.
• Communications: Messages you send to our support team or feedback you provide.

Information Collected Automatically

• Usage Data: Pages visited, features used, generation history, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: We use cookies to maintain sessions, remember preferences, and analyze usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI generation services
• Process transactions and send related information
• Create and manage your account
• Respond to your inquiries and provide customer support
• Send service-related notices and updates
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, hosting, analytics, and customer support.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly agree to share information.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Generated content is stored temporarily and may be automatically deleted after a period of inactivity. You may request deletion of your account and associated data at any time.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure server infrastructure, and regular security assessments. However, no method of electronic transmission or storage is completely secure.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@aiwan27.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our service.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate steps to ensure your data is protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@aiwan27.com
• Website: aiwan27.com